Approve a colleague's reset

In short

A two-step reset needs two people. When a colleague chooses you, you get a to-do. Read how they checked the owner's identity, then Approve reset or Send back with why.

Who: the colleague chosen as approver.

1. Open To do and choose Review on "Approve a two-step reset for …".
2. Read Checks done by …: you're the second pair of eyes. Look for a check without a tick, or a reason that doesn't fit; either is usually a reason to send it back.
3. Choose Approve reset, or Send back and say Why.

Approved: the owner is signed out on every device and sets two-step up again at their next sign-in. Sent back: nothing is reset, and your colleague can see why.