Can't get in?

In short

Most problems are a mistyped password, a PIN locked after 5 tries, or no internet. Here's what each message means and what to do.

You see	What it means	What to do
"That email or password is not right."	The email or password is wrong.	Check your typing. Ask your manager which email you were added with.
"Too many attempts. Try again later."	5 wrong PINs in a row.	Wait 15 minutes, or sign in with your password.
"You haven’t been added to a branch yet."	Your account has no branch.	Ask your owner to add you to a branch.
"You’re offline. …"	No internet.	On a till you used in the last 7 days, sign in with your PIN.
"Nobody has signed in on this tablet in the last 7 days, so offline sign-in isn’t available."	This device can't sign anyone in without internet.	Wait for the connection, or use another till.
"Account Locked for 15 Minutes"	Too many wrong two-step codes (managers and owners).	Wait 15 minutes, or ask your manager to reset it.

Forgot your password or PIN?

Ask your branch manager or owner to help you. There's no reset by email or text message yet.