Open your shift

In short

Before the first sale, count the float in the drawer: open Point of Sale, choose Open Shift, enter how many of each note you have, and choose Confirm and Open Till.

Who: anyone who sells (cashiers, pharmacists, technicians), on a registered till. Opening a shift needs internet.

Open the till

1. Open Point of Sale. It says No shift is open on this till.
2. Choose Open Shift.
3. Under Count the Float, type how many ₦1,000, ₦500, ₦200 and ₦100 notes are in the drawer, and the total of ₦50 and below as an amount.
4. Look at Check: it compares your count with the float your manager set.
   • If they match: "The float matches. Your shift starts when you confirm."
   • If not, recount once, then say why under Why is the float different? The reason is kept with the shift; tell your manager too, because a short float makes your own shift look short at closing.
5. Mark the Receipt printer and POS terminal as Working or Not working. A Not working is noted with the shift, so the problem is on record from the start.
6. Choose Confirm and Open Till.

You see "Till 2 is open", and the sale screen.

The top of the sale screen shows the shift, for example "Till 2 · shift opened 08:00 by Amaka · float ₦20,000".

If something goes wrong

• "Say why the float is different before opening." Type a reason, for example "₦500 note missing, told Ngozi".
• "Enter the coins and small notes as an amount, like 200."
• "You’re offline. Opening a shift needs a connection for now." Wait for the internet.
• "… already has an open shift, opened by …" Someone's shift is still open on this till. If they've gone, take over the till.
• "This device isn’t a registered till here." Ask your manager to register it.
• "This branch isn’t live yet." Selling starts when Arrowhead activates the branch.