Sales that need a decision

In short

Rarely, while a till was offline, the last pack of something was sold twice. When the till is back online it asks what really happened. Choose the answer and Resolve.

Who: a manager (found stock) or a pharmacist (refund). Cashiers can't decide.

Decide

1. On the till, the status shows that sales need a decision. Open it (or go to the sync page from Point of Sale).
2. Each case shows the stock before the outage, what this till sold, and the stock now.
3. Look on the shelf first, then under What happened? choose:
   • A pack was on the shelf but not in the system: recorded as found stock; count it later.
   • Only one pack existed: contact the customer for a refund; the money owed is recorded.
4. Choose Resolve.

Both sales are always kept, and every settled clash shows on the day's End of Day.